FirstMile

Introducing FirstMile from Onepak, because when it comes to reverse logistics, you don’t get a second chance to make a first impression.

Third-party logistics providers (3PLs) are experts at long-haul transportation, but often struggle to impress customers on the first-mile pick-up.  At Onepak, we know that a professional reverse logistics process ensures repeat business, loyalty to your brand, and increased efficiencies throughout the supply chain.

The cornerstones of our FirstMile success are strong partnerships, thoughtful communication, and technology that provides the appropriate chain of custody. Our trained experts arrive as scheduled, call 60-30 minutes in advance, know where to go and who to meet, and come prepared with the information and materials to guarantee a positive first touch.

With years of specialized white glove experience, Onepak is uniquely poised to impress your customers, to expertly inventory and pack their IT equipment, and to transport palletized assets efficiently to a warehouse for pickup. Reliable documentation ensures the chain of custody is followed, protecting the value and security of assets.

Customer satisfaction is the top priority of Onepak’s FirstMile reverse logistics service. Dispatch Onepak experts to cover your FirstMile with:

• 100% US Zip Code Coverage
• Trained and Certified Drivers
• Rapid Quoting Process
• Instant Insurance Approval
• Certificate of Insurance, 5M value
• Mobile App
• Dedicated Team of Site Survey Specialists
• Explainer Videos
• Personal Contact
• Accurate, Real-time Monitoring
• Integrated Chain of Custody
• Expedited Claim Resolution

Leverage Onepak’s award-winning FirstMile service for a turnkey solution that puts your brand first. Get in touch.